Privacy Policy

Hurricane Media UK Ltd Privacy Policy (updated on 19 Jan 2020)

Hurricane Media UK Ltd is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you.

Please read the following carefully to understand our practices with regard to your personal data and how it used. By submitting your information, you consent to the use of that information as set out in this policy.

Updates to our Privacy Policy

We will review this Privacy Policy regularly and if we make any changes or adjustments, the date of the revision will be indicated at the top of this page. Please check this page regularly for any updates as your continued use of this site and/or the services indicates your agreement with any changes we make.

Use and storage of your information

We use your personal information to communicate with you, to provide you with the assistance and services that you request, and to adapt and tailor our services and website to better meet your needs. We collect personal information about you when you provide it to us, such as through our website and its features, when you contact us directly by email, phone, in writing, live chat or social media, when you order our services, or when we meet you at events.

Our responsibility:

  • We will only collect and retain relevant and essential data.
  • We will store your information safely and securely, protecting it from loss, misuse, unauthorised access and disclosure.
  • We will ensure that appropriate technical measures are in place to protect personal data.
  • We will destroy your information securely.
  • We will work hard to keep your personal data up to date.
  • We will comply fully with our obligations under the General Data Protection Regulation (GDPR), which comes into force in the UK from 25 May 2018. You can find out more about GDPR at the Information Commissioner’s Office (ICO).

Information collected about you via the website

We collect personal information about you when you provide it to us, such as through our website and its features, when you contact us directly by email, phone, in writing, live chat or social media, when you order our services, or when we meet you at events. We also collect information about your use our website with cookies and similar technologies.

When we’re referring to the website, it is the site that you are currently using,, and any sub-domains of this site unless they have their own privacy policy.

We collect certain personal information about you if you provide your details when using the website, for example, if you register on the mailing list, sign up to be emailed content such as ebook or whitepaper, or contact us via a form or live chat.


If you visit the website but do not provide your details as above, we do not collect any personal information about you through the website, although we may track your use of the website using cookies. Read more in our cookie policy.

Cookies are small anonymous text files that are placed on your computer by websites that you visit. We use Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about website usage and make improvements to the user experience.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Using Website Forms

When you get in touch via the contact forms on the website, we ask you to provide your name and email address along with your message.

We use this information to reply to your enquiry. We do not pass on your personal information to third-party companies unless it is required to solve your enquiry and will ask your permission before we do so.

Live Chat

We use Live Chat (a third-party service) in order to offer you better customer service by answering your queries live on the website or via a web form. This form collects name, email and your message or the chat transcript. You can read Live Chat’s privacy policy here:


We use Vidyard (a third-party service), a video platform on our website. Through this system, we may collect your details with your permission including name and email.  You can read their privacy policy here:

Links on the website

The website contains links to external websites over which we have no control. We are not responsible for their privacy policies and encourage you to review them in order to understand how they collect, use and share your personal information.

Registering on a Mailing List

We use Mailchimp (a third-party service) for our mailing list. Please review their terms and conditions and privacy policy.

When registering on a mailing list, currently we collect the following information: your name, email address, organisation, telephone, postcode, job title, sector, city, and company size.

We use these details to send you information tailored to your needs including information about our services, case studies, and advice based on your industry sector.

You will be given the opportunity to unsubscribe in every email. You will also be given the opportunity to view the information we have collected about you and update your details in every email.

Security of personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access. If any personal data is accidentally lost, altered or destroyed, we have a backup system in place to recover it.

Disclosure of your data

In general, we do not share your data with third parties, and if we do, it will be with your permission.

There are several instances where we may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If  Hurricane Media UK Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its members will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use Terms Of Use and other agreements; or to protect the rights, property, or safety of Hurricane Media UK Ltd.

Access to your information

You have the right to access the data that we have collected on you and have this data removed from our systems. Please note that in certain circumstances we may withhold access to your personal information where we have the right to do so under current data protection legislation.

Fair processing of Personal Data: notice for job applicants

You can find more information about our fair processing of personal data when you are applying for a job in this document.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or Hurricane Media UK Ltd, C/O PBS Accounting Services Limited, Adcroft House, 15 Roath Road, Portishead, Bristol, BS20 6AW

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